Your Frequently Asked Questions
BUY
WHAT SHIPPING METHODS ARE AVAILABLE?
Our parcels are shipped via Mondial Relay or Colissimo
DO YOU SHIP INTERNATIONALLY?
Yes, we ship all over the world. It’s important to us that anyone can get their order delivered, no matter what country they’re in.
HOW LONG DOES IT TAKE FOR THE PARCEL TO ARRIVE?
In general, this varies according to the carrier chosen, but it usually takes a maximum of one week for the parcel to reach you.
PAYMENT
WHICH PAYMENT METHODS ARE ACCEPTED?
You can pay by CB – VISA – MASTERCARD – MOLLIE (payment in several times without charge)
IS IT SAFE TO BUY ONLINE?
We have done our utmost to ensure the security of payments on our e-commerce site, and to date we have not encountered any problems
ORDER
HOW CAN I CANCEL OR CHANGE MY ORDER?
You can contact our customer service by e-mail: bonjour@1erseptembre.com
DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?
You can place your order as a guest, so there’s no need to fill in all the fields if you don’t want to.
COMMENT PUIS-JE SUIVRE MA COMMANDE?
The tracking number for your parcel is sent to you by e-mail when your order is dispatched.
HOW CAN I RETURN A PRODUCT?
You can contact our customer service by e-mail: bonjour@1erseptembre.com
